In November 2025, 41 riders responded to our survey about how Better Together Transportation affects mobility, isolation, and quality of life.
95%
reported better quality of life
92%
felt less isolated
100%
felt safe and comfortable
100%
said rides are dependable
Getting Out Before and After BTT
Among riders who answered both questions, 74.4% said they are able to get out more often since using BTT.
| Frequency | Before BTT | Since BTT |
| Never | 25.0% | 5.0% |
| Rarely | 22.5% | 5.0% |
| Sometimes | 47.5% | 20.0% |
| Often | 5.0% | 70.0% |
The share of riders who said they could often get out rose from 5.0% before BTT to 70.0% since using the service.
Where BTT Helps Most
The table below shows the areas riders most often said BTT has helped with. Respondents could select more than one category.
| Category | Percentage of Respondents |
| Getting out when I want to | 73.2% |
| Running errands | 65.9% |
| Staying socially connected | 56.1% |
| Seeing friends or family | 41.5% |
| Attending faith or community events | 36.6% |
| Living on my own | 36.6% |
Voices of Our Riders
“Prior to BTT I was only able to go to medical appointments. That was no life! Being stuck in my home, I felt like I was just waiting to die.”
“BTT has had a significant impact on my quality of life. Having reliable access to rides has helped me get out of isolation and attend to daily needs. I am grateful for this much-needed service as its impact extends far beyond transportation alone.”
“I feel less isolated just knowing I have a way to go… I feel much more stable knowing I can go when needed.”
View the survey questions (PDF)
Survey results based on 41 rider responses collected between November and December in 2025. Not every respondent answered every question, so percentages may vary slightly by item.